I am assuming this was done in response to a bug related to slates, where slates would grow in strength per rebirth and apply stat bonuses multiplicatively. It was made known to me that this was a difficult bug to fix.
This is a little late and the process is still being worked on by considering this gripe I feel it necessary to address this situation a little earlier than was initially planned. Many slates were removed from players inventories due to an unforeseen bug. The bug was that the enchants innate to the slates allowed for the stacking of the intended stat bonuses multiple times via a method I will not disclose here. We confidmed a number of these slates reaching obscenely high thresholds. We were not able to find a method of fixing these slates completely outside of total deletion due to a lack of methods to easily solve the core issue of stacking and a lack of availability in our team to remove them sooner as you could see from flipend0's post above.
Any of these slates that remain is due to an oversight and are expected to be deleted soon. Please keep them in your bank if possible until this is done.
I have considered the following likely circumstances:
1. Slates were problematic and could not be fixed, thus the decision was made to remove them permanently.
We have a record of all prior slates and their respective owners, who will be compensated with a new version of these slates once the final deletions are complete. How ever those who were detected abusing the slates will not be reimbursed. In fact, as per section 2.3b in the terms of service those who were detected having severely abused this oversight may even currently upon further individual evaluation have their accounts punished.
[Hacking/Glitching] Is subject to account ban as a first offense, account termination and blocked from accessing the website and all services as a second offense.
If this is the decision that was made, it is a huge mistake not to communicate with the playerbase beforehand and explain the situation. In this instance, it would have been best to communicate with the playerbase about what they felt adequate compensation might be.
Yes and no, respectively. We should have made it clear that this was not intended. How ever, such an egregious and unannounced, unadvertised, disproportionate advantage should be common sense that it would not be allowed and would not remain. Players who sank money into glitching their slates will not be compensated, you have no expectation of an apology from us for your own logical folly.
Players have either invested multiple millions of gold into these slates to obtain them, or have spent countless hours grinding raid/black herb to acquire them. It is completely unfair to introduce an item into the game and then remove it without warning after said item has been around for several months. The onus is on the staff to introduce functional content. It is not the responsibility of the players to side-step buggy custom additions.
2.3b Game Usage - [Hacking/Glitching]
All forms of hacking are prohibited.
Hacking constitutes use of third party software from the creation of others or yourself to inhibit, alter, terrorize, or restrict another individual from using our services or to give oneself or others an abnormal advantage over others.
Please note that using "Game Modifications" is okay and acceptable, but any gamebreaking exploits, hacks, packet abuse will not be tolerated.
Exploiting bugs or glitches in the game is not acceptable. If you find a bug or a glitch, you are to report it immediately with a ticket.
If it is found that you have abused a bug or glitch and failed to report it, you will be fully held responsible for your actions.
You do not make the rules and your personal opinion holds no weight on how we enforce them. The item was busted and using it in the obviously unintended way you did warrants no sympathy.
I do not consider wearing a bugged slate an exploit because it was not possible to avoid barring choosing not to rebirth or simply not wearing the slates that the holders sank a ton of effort or ingame cash into.
Yes and no. Wearing the item was not an exploit but using the unintended advantage it provides once glitched knowingly is. This is not an opinion, this is just patently false and your disingenuous attempt to manipulate us whilst both insulting us is also something worth addressing.
2. Slates are being temporarily removed until a fix is found, and are later planned to be redistributed.
This is absolute the case, as you could read above, and those who were detected being truthfully inconvenienced by the bug will be compensated appropriately. As for the rest of your post it is mostly worth not engaging with at this time as your concerns have been addressed and your criticisms have been noted.